Pack the product you wish to return in its original packaging, call EasyMail courier at 210 4835000 (selecting no2 "domestic collection order") and send it to the following address: SARKK WAREHOUSE, Aspropyrgos-Filis Avenue, Psari, P.O. Box: 19300, Aspropyrgos. Place the product and the return form in a secure packaging to prevent any damage during return. For even faster returns via EasyMail, you can call your local branch directly. Find the phone numbers on the map HERE.
Alternatively, if you received your order with Box Now, you can return your parcel by following these steps:
Even if you received your order using another method, you can return your parcel to a Box Now Locker by filling in your details here. Find the nearest Locker, enter the code you received by email/Viber/SMS, and complete your return quickly and easily.
Please remember to include the completed printed return form in your parcel. Without it, we will not be able to process your return.
Please return the item in its original packaging with the original label.
The following items cannot be returned: underwear, swimwear, perfumes (unless in their original sealed packaging).
You can always return your products within 30 days using the return form provided in the parcel.
Returns for orders paid for with Klarna can only be made by courier, using the Money Back Guarantee as the sole method of processing.
If you have any questions about your payment to Klarna, you can contact Klarna's customer service team in the Klarna app or click here.
Even if you have received your order with another shipping method you can return your order via Box Now Lockers by following the the steps below:
Great news! Your return will be back at our wharehouse within 2 days.
Visit one of our stores and bring the item you wish to return, your proof of purchase and the completed printed return form.
Please return the item in its original packaging with the original label. You must bring the completed return form and proof of purchase with you.
The following items cannot be returned: underwear, swimwear, perfumes (unless in their original sealed packaging).
Items cannot be exchanged in stores on Saturdays.
Items purchased from the e-shop cannot be exchanged/returned at Outlet stores or the Rhodes store.
The stores where you can exchange non-outlet Tommy Hilfiger items are:
TH Golden Hall, Marousi
TH The Mall Athens, Marousi
TH The Mall Athens Acc, Marousi
TH Athens Metro Mall, Ag. Dimitrios
TH Glyfada
TH Patras
TH Volos
TH Mediterranean Cosmos Mall, Thessaloniki
TH Heraklion, Crete
TH Corfu
Return is free of charge. Call your local EasyMail courier to collect your parcel free of charge or via a Box Now locker.
If you choose a different courier company, you will have to bear the return costs yourself.
If your online order did not satisfy you, you may return it in its original packaging. The return can be made within 30 calendar days since receiving your order. The company reserves the right to reject returns sent beyond the return deadline or returned items that are not in the same condition as received.
RETURNS TIMEFRAME
ΧΡΟΝΙΚΟ ΠΛΑΙΣΙΟ ΕΠΙΣΤΡΟΦΩΝ
UP TO 5 DAYS
(estimated time for your return to reach our warehouse)
AFTER RECEIVING IT
UP TO 10 DAYS
(estimated time to manage your return as described in your return form)
TOTAL TIME
UP TO 15 WORKING DAYS
*Please note that the time frame listed above for returns is based on an average & is subject to change. During holidays and discount periods or public holidays returns may take a little longer.
**The timeframe depends solely on the policy of the bank you are working with. You can always check the refund status in your online account or by contacting your bank.
Each Tommy Hilfiger watch comes with an extensive user manual, including warranty terms.
-Watches with a leather or rubber strap cannot be adjusted. If they do not fit you, you can return them by following the steps regarding our return policy.
-Watches with bracelets can be customized. We advise you to visit your nearest watch retailer or jewelry store to remove the extra links. If the watch is too small, please contact us and we will be happy to provide you with the necessary extra links, if available.
If your Tommy Hilfiger watch requires service please contact CHRONOSERVICE at the details below:
Phone: +0030 210 3238250
email: chronoteam@chronoteam.gr
If you wish to exchange the product you are returning for another one, please fill in the return form with the type of product you wish to exchange it for (SKU code & size). Also, don't forget to fill out the printed return form that's in your package, which should be included in the return package.
In case of exchange with a different item(s), the price of the new product is determined according to the current price list at the time the return is processed by the relevant department.
You can contact Customer Service at tommy.contact@sarkk.gr for any additional information.
CREDIT/VOUCHER
Once we receive the returned item, we will send you a credit note in the form of a code for the value of the item you returned. You can use it for your next purchase. It can be used in our e-shop or in any of our network stores.
The credit is valid for 6 months from the date of receipt.
Credit issued in a physical store can only be redeemed in one of our physical stores and not online.
The refund will be processed using the same payment method you used for your original purchase.
COD(Cash on delivery): The amount will be refunded to the account you have indicated on the return form.
Payment by Debit/Credit/Apple Pay/Paypal: The amount will be refunded to your credit card. The refund time depends on your bank provider and it may take 10-14 days.
Refunds are only valid for returns made via courier and not for exchanges made in stores.
Returns of orders paid with Klarna can only be made via courier, with the exclusive method of processing being Refund.
Items purchased from our online store can be returned within a specific period of time at your own responsibility. It is necessary to fill out and send the printed return form included in the package you received. Returns are permitted within 30 days of the date of receipt of your order.
For more information click HERE.
The following items cannot be returned: underwear, swimwear and perfumes (unless they are in their original sealed packaging).
To complete the return process immediately, please ensure that you do not include returns from multiple orders in one parcel.
Items must be returned in the same condition as they were received, with their original label attached. Returns will not be accepted if the items have been worn or washed.
If the items have been damaged due to use, we reserve the right to return the product to the sender.
All products purchased from our online store can be returned to our stores within a certain period of time at your own responsibility.
The following products cannot be returned: underwear, swimwear and perfumes (unless they are in their original sealed packaging).
Items must be returned in the same condition as they were received, with their original label attached. Returns are not accepted when items have been worn or washed.
If the items have been damaged due to use, we reserve the right not to accept the items and not to refund the money or issue a credit voucher.
A prerequisite for a return is that the item is properly packaged and the return form is completed. Returned products are your responsibility until they reach us. When the return is made in a store, the refund is made:
- by issuing a credit note that you can redeem at one of our physical stores, or
- by exchanging/replacing the item
Refunds are only valid for returns made via courier and not for exchanges made in stores.
Please read more in the Terms & Conditions.
RETURNS VIA BOX NOW
If you received your order with Box Now, you can return your parcel by following these steps::
Perfect! Your return parcel will be at our central warehouse within 2 days.
Even if you received your order by another method, you can return your parcel to a Box Now Locker by filling in your details here. Find the nearest Locker, enter the code you received by email/Viber/SMS, and complete your return quickly and easily.
We are available Monday – Sunday: 9AM – 9PM CET. in 211 176 4700
